Shipping & Return Policy

Free 120 Day Returns & 120 Day Resizes

Shipping

  • We believe in transparent pricing.
  • The cost of secure shipping is not included in our product price.
  • We only offer one option: Express Delivery.
  • We ship to all locations in Hong Kong. However, we do not ship to any P.O. Boxes.
  • The shipping charges may vary depending on where you live in Hong Kong.

Please note

  • Orders received before 4:00pm Hong Kong time between Monday-Friday will be dispatched on the same day.
  • Orders received after 4:00pm will be dispatched on the following business day.

Returns

  • We gladly accept returned items, provided it is unworn and within 120 days of receipt.
  • Our policy lasts 120 days. If 120 days have passed since your purchase, we cannot offer you a refund or exchange.
  • Once the returned items are accepted, we will refund the return shipping cost back to your original payment method.
  • To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Please Note

  • All original packaging and tags have to be intact.
  • The original shipping costs paid by you to receive the items are non-refundable.
  • Once a request is accepted for the return of an order, we will refund the cost of the item and the shipping amount for the return, back to your original payment method.
  • Your return and refund will be processed within 7 working days.
  • We only exchange items within 120 days of purchase.

Additional non-refundable items

Gift cards

Follow these steps to complete your return

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • To start the process, visit our Contact Us page.
  • Enter your email address, order number, product name, and reason for return.
  • Once you have contacted us for your return, we will send you an email with further instructions on how to proceed in order to return the item.
  • We require a receipt or proof of purchase.
  • On delivery of the product, we mail you two copies of the acknowledgement of receipt. When you return an item, we request you to include the copy of your original acknowledgement of receipt inside the box.
  • Please ensure your name, phone number and email are filled out and visible on the acknowledgement of receipt.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • We don't guarantee that we will receive your returned item.
  • Please ensure you receive a proof of postage from the Post Office when you ship the item back. This is so we can track the return and that we have received the items.
  • We will check through the item to ensure that everything is according to our return standards.
  • We will e-mail you and refund your amount to the original payment method if and when approved. After all, we cannot refund what we haven't received.

Late Or Missing Refunds

  • If you haven't received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you've done all of this and you have not received your refund yet, please contact us at info@thediamondlibrary.com

Our Returns Policy

  • We reserve the right to reject any returns that do not meet our conditions; in the case that such items are returned, we will send these items back to you.
  • All amounts will be refunded to your original payment method only.
  • We will only accept returns that are sent using our preferred return procedures.